Last updated: 15 September 2026
Welcome to Miqass, a platform for booking barber appointments in the Sultanate of Oman that brings customers, barbers and salons together in one place. These terms govern your use of the Miqass website and apps, whether you are a customer or a barber. By signing in or using the platform you agree to these terms, the Privacy Policy and the Cancellation & Refund Policy. If you do not agree, do not use the platform.
1. Definitions
• Platform: the Miqass website, apps and services.
• Customer: anyone who looks for a barber and books an appointment through the platform.
• Barber: anyone who offers their services through the platform, independently or within a salon.
• Booking: an appointment for one or more services with a barber on a set day and time.
2. The platform's role
• Miqass is a technology intermediary that lists barbers and their free times and lets you book and manage appointments. The platform is not a party to the service itself: the barber alone is responsible for providing it, for its quality and safety, and for their prices and licences.
• The information in barber profiles (services, prices, photos, working hours and location) is provided by the barbers themselves. We review and approve barbers before they appear, but we cannot guarantee that this information is accurate at all times.
• The "Verified" badge means the platform has checked the barber's details. It is not a guarantee of service quality.
3. Your account and signing in
• You sign in with an Omani mobile number and a verification code sent to you by WhatsApp. You are responsible for your number and for everything done through your account, so never share your verification code.
• Each mobile number has one account, and you agree to provide accurate information and keep it up to date.
• You must be 18 or older to create an account. A parent or guardian may book for their children from their own account.
• You can delete your account at any time from "My account", unless you have an upcoming booking that has not ended yet. The Privacy Policy explains what is deleted and what is kept.
4. Booking
The values below apply at the time of writing. The platform may change them, and what the app shows you when you book always applies:
• You can book at least 10 minutes ahead and up to 14 days in advance.
• Each customer can hold up to 3 upcoming bookings at the same time.
• You confirm the booking yourself after choosing the services, day and time. You then receive a confirmation and two reminders: one day and one hour before the appointment.
• When you arrive, you show your booking code (QR) for the barber to scan. This can be done at most one hour before the appointment.
• If you cannot find a suitable time, you can join a barber's waitlist for a given day. When a suitable time frees up, the first person waiting is notified, and the time goes to whoever books it first.
• Cancellations and no-shows are covered by the "Cancellation & Refund Policy", which is part of these terms.
5. Prices and payment
• Each barber sets the prices of their services in Omani rials, and they are shown to you before you confirm a booking.
• Payment is currently made at the salon, directly to the barber. The platform does not receive any money for the service and does not charge customers a booking fee.
• Offers are set by barbers for a limited period, and the offer price applies to bookings made while the offer is running. The platform may stop any offer that breaks these terms.
• Loyalty programmes are set by barbers: every completed booking with the same barber counts as a visit, and on reaching the required number the customer receives the announced reward in a later booking with that barber. Rewards cannot be exchanged for cash or transferred to another account.
6. Customer obligations
• Arrive on time, or cancel within the allowed time.
• Treat the barber and the salon with respect, in words and actions.
• Do not make fake bookings or use the platform for anything other than its purpose.
7. Barber obligations
• Provide accurate information about yourself, your salon, services, prices, working hours and location, and keep it up to date.
• Hold the licences and health certificates that the competent authorities in the Sultanate of Oman require to practise, and follow hygiene and safety rules.
• Honour confirmed bookings. A barber may cancel a booking only by giving a reason, and a cancellation less than two hours before the appointment counts against their punctuality rate.
• Mark a booking as "No-show" only after the waiting time (15 minutes from the start of the appointment) has passed without the customer arriving.
• Use customers' details (name and number) only to serve the booking, and do not message them for other purposes without their consent.
• A barber's statistics are public: their average rating, number of completed services and punctuality rate.
• The platform reviews every application to join and may accept or reject it. It may suspend or hide a barber who breaks these terms or receives repeated upheld complaints.
• Any fees for barbers will be announced before they apply.
8. Reviews
• A customer can review a completed booking only, within 14 days of its completion, once per booking.
• Reviews must be honest and about a real experience, free of abuse, offensive language, personal data and advertising.
• The barber may reply to a review, and the platform may hide or delete any review or reply that breaks these rules.
9. Complaints
• Either party can file a complaint about a booking within 7 days of it ending or being cancelled, with up to three photos as evidence, and follow it from "My reports". A customer can also file a complaint that is not linked to a booking.
• The platform reviews the complaint and hears the other party, then decides on one of these actions: no action, a warning, suspending the barber for 7 or 30 days, or restricting the customer's bookings for 30 days.
• A malicious complaint breaks these terms.
10. The AI assistant
• The AI assistant answers questions and suggests barbers and free times. It does not book or cancel on anyone's behalf.
• Its answers are automated and may be wrong, and the barber's page and the booking screen always prevail.
• Do not share sensitive information in the chat. Conversations are handled as the Privacy Policy describes.
11. Prohibited use
You must not impersonate others, make fake bookings, post content that is abusive or breaks Omani law or public morals, copy platform data by automated means, try to hack, disrupt or bypass the platform's limits, or use it to send advertising messages.
12. Content and intellectual property
• The Miqass name, logo, design and content belong to the platform and may not be used without written permission.
• The photos, reviews and texts you post on the platform remain yours, and you grant the platform a non-exclusive, royalty-free right to display them as part of its services for as long as they are published.
13. Suspending accounts
The platform may suspend or restrict any account, temporarily or permanently, for breaking these terms or misusing the platform. This includes automatically restricting bookings after repeated no-shows, as the Cancellation & Refund Policy sets out.
14. Limitation of liability
• The platform is provided as is. We work to keep it available and accurate, but we cannot guarantee it will be free of faults or interruptions, including delays in WhatsApp messages.
• The platform is not responsible for the service the barber provides or for any harm resulting from it. That is between the customer and the barber, and the customer may file a complaint.
• Nothing in this section affects any consumer right under the laws in force in the Sultanate of Oman.
15. Changes to these terms
We may change these terms. We will announce material changes on the platform and update the "Last updated" date above, and continuing to use the platform after a change means you accept it.
16. Governing law and jurisdiction
These terms are governed by the laws of the Sultanate of Oman, and the courts of Muscat Governorate have jurisdiction over any dispute arising from them.
17. Contact us
For any question about these terms, contact us through the "Contact us" page on the website, or the support number on the "Support" page in the app.