Last updated: 15 September 2026
This policy sets out the rules for cancelling bookings, no-shows and refunds on the Miqass platform, and it is part of the Terms & Conditions. The values below apply at the time of writing. The platform may change them, and what the app shows you when you book always applies.
1. Payment
Payment is currently made at the salon, directly to the barber. The platform does not receive any money for services and does not charge customers a booking fee, so there is no amount to refund through the platform when a booking is cancelled.
2. Cancellation by the customer
• You can cancel your booking free of charge from the booking screen up to two hours before the appointment.
• After that you cannot cancel from the app. If something prevents you from coming, contact the barber directly as soon as you can.
• Cancel early whenever you can, so that another customer on the waitlist can use the time.
3. No-shows and lateness
• If you do not arrive within 15 minutes of the start of your appointment, the barber may mark the booking as "No-show".
• After 3 no-shows, booking from your account is paused for 14 days.
• If you are late without being marked as a no-show, the barber may provide the service in the remaining time or suggest another appointment.
4. Cancellation by the barber
• A barber may cancel a booking only by giving a reason. You receive a notification of the cancellation and can book another appointment.
• A cancellation by the barber less than two hours before the appointment counts against the punctuality rate shown to customers, and repeated cancellations may lead to action against them.
5. Offers and loyalty rewards
• The offer price applies to bookings made while the offer is running.
• If you used a loyalty reward in a booking and that booking is then cancelled or marked as a no-show, the reward returns to your balance with the same barber.
6. Disputes about the service or price
• Payment is between you and the barber, so any dispute about price or quality is first settled with them.
• If it is not settled, file a complaint from "My reports" within 7 days of the booking, with photos if you have any. The platform reviews it and hears the barber, and may take action against them under the Terms & Conditions.
• The platform cannot refund money it did not receive, but your rights under the consumer protection laws of the Sultanate of Oman remain protected.
7. Online payment in the future
If we add payment through the platform, we will update this policy with the refund terms before it goes live.
8. Contact us
For any question, contact us through the "Contact us" page on the website, or the support number on the "Support" page in the app.