Last updated: 15 September 2026
This policy explains how the Miqass platform collects, uses and protects your personal data, and what your rights are, in line with the Personal Data Protection Law of the Sultanate of Oman. It applies to the Miqass website and apps, for customers and barbers.
1. The data we collect
From customers:
• Your mobile number, which your account and sign-in are based on.
• Your name, governorate and wilayat, preferred language, and your email, date of birth and photo if you add them.
• Your location, if you allow the browser or app to detect it, so we can show you nearby barbers. We save the last location you chose so we can show you distances.
• Your bookings and their history, favourites, waitlists, loyalty progress, reviews, complaints and their attachments, and notification preferences.
From barbers:
• Mobile number, name, photo and cover photo, bio, nationality and years of experience.
• Salon name and map location, services and prices, working hours, work photos, offers and loyalty programmes.
• Their statistics: ratings, number of completed services, punctuality rate and cancellations.
From everyone:
• Verification codes: stored encrypted in a way that cannot be reversed, expiring after 5 minutes and deleted daily.
• IP address and device and browser information, to protect accounts, prevent misuse and enforce attempt limits.
• Your device's notification token, if you turn on notifications.
• Your conversations with the AI assistant, linked to your account if you are signed in.
• Your messages through the "Contact us" form.
2. Why we use it
• To create your account and verify your mobile number.
• To complete and manage bookings, and to send confirmations, reminders and alerts.
• To show nearby barbers and free times.
• To run loyalty programmes, offers, waitlists, reviews and complaints.
• To apply the booking policy, including restricting bookings after repeated no-shows.
• To protect the platform and its users and prevent fraud.
• To answer your questions and improve the service.
• To meet our legal obligations.
We only send you messages about offers according to the notification preferences in your account, and you can turn them off at any time.
3. Basis for processing
We process your data with the consent you give when you sign up, to carry out the bookings you request, and to meet our obligations under the laws in force. You may withdraw your consent at any time by deleting your account, without affecting any processing that took place before.
4. Who sees your data
• The barber you book with: sees your name, mobile number and booking details, to serve you and contact you about the booking.
• Visitors: see a barber's public profile, meaning their name, photo, salon, location, services, prices and ratings, and see reviews with their author's name or part of it.
• Service providers we rely on to run the platform, only as far as needed:
- Hosting: to store the website and database.
- A WhatsApp messaging gateway: to send verification codes and notifications.
- OneSignal: for browser notifications.
- Expo: for mobile app notifications.
- Anthropic: to run the AI assistant, which receives the text of the conversation.
- The map provider: to display the map, which receives your device's IP address when it loads.
• Public authorities: when a binding legal request requires it.
We do not sell or rent your data to anyone.
5. Transfers outside the Sultanate of Oman
The servers of our hosting or of some service providers may be located outside the Sultanate of Oman. In that case we take the safeguards the law requires to protect your data.
6. How long we keep data
• We keep your account data for as long as your account is active.
• When a customer deletes their account: their name, email, photo, date of birth, mobile number, preferences and favourites are erased, and their open waitlist places are cancelled. Their past bookings are kept without anything that identifies them, for barbers' records and platform statistics.
• When a barber deletes their account: they disappear from the directory and stop receiving bookings, and the details of their past bookings stay in customers' records.
• Verification codes are deleted daily, and system logs after 14 days.
• We keep backups for seven days, so deleted data may remain in them until that period ends.
• We keep complaints and related material for as long as needed to decide them and to meet any legal obligation.
7. Your rights
Under the law you have the right to:
• Access your data and obtain a copy of it.
• Correct and update it, most of which you can do from "My account".
• Delete it, by deleting your account from "My account".
• Withdraw your consent and object to marketing messages.
• Complain to the authority responsible for personal data protection in the Sultanate of Oman.
To exercise any of these rights, contact us through the "Contact us" page, and we will reply within the period the law sets.
8. Protecting your data
We use an encrypted connection (HTTPS), store verification codes and secret keys encrypted, and limit the admin team's access with specific permissions. Even so, no system is completely secure, so tell us straight away if you notice any unusual activity on your account.
9. Cookies
We only use essential cookies: for signing in, protecting forms and remembering your language. We do not currently use advertising cookies or third-party tracking tools, and if we add any we will update this policy first.
10. Children
The platform is intended for people aged 18 and over. A parent or guardian may book for their children from their own account, and we do not collect children's data directly.
11. Changes to this policy
We may update this policy. We will announce material changes on the platform and update the "Last updated" date above.
12. Contact us
For any question about your privacy, contact us through the "Contact us" page on the website, or the support number on the "Support" page in the app.